Help & support

Write to victorpanxian@gmail.com. We usually answer within two working days. Tell us your phone model and what you were doing; please don't send booking confirmation numbers or passport details.

Common questions

Where are my trips saved?

On your phone. There's no account yet, so if you change or lose your phone, the trips don't come with you. Use Profile › Your data › Export my data now and then to keep a copy. Sign-in is coming in an update.

How many AI plans and messages do I get?

Every month: 3 custom AI plans or changes, and 15 trip-chat messages. While you're on a trip, the chat gets extra messages so you're never cut off. They come back on the 1st of each month; Profile shows what's left. Ready-made trips are always free.

The AI got something wrong

AI plans are a starting point. Check opening hours, prices and transport before you go (the app warns about some closing days). You can ask the trip chat to fix it, or tell us at victorpanxian@gmail.com.

A booking went wrong

Bookings are made on the partner's website (Booking.com, Airbnb, airlines…), so changes, refunds and payment problems are handled by them. Look for their customer service in your confirmation email.

How do I delete my data?

In the app: Profile › Your data › Delete all my data. It removes everything from your phone and deletes your anonymous ID and usage counts from our server. If you no longer have the app, email us and we'll help.

Reporting a problem with a trip

If a ready-made trip has a mistake or something unsafe, email us with the trip's name and we'll check it.

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